Refund Policy
1. Our Commitment
At Lilac Luxe, we are committed to delivering a high-quality, reliable, and professional cleaning service. Your satisfaction is important to us, and we aim to resolve all concerns fairly, promptly, and professionally.
2. Service Quality Concerns
If you are not satisfied with any aspect of the service, please contact us within 24 hours of the completed clean. We will review the concern and, where appropriate, offer a re-clean of the affected area.
3. Refunds
We do not typically offer monetary refunds once a service has been completed. Refunds may only be considered in exceptional circumstances, at our discretion, where a re-clean is not possible.
4. Access & Service Conditions
Refunds will not be issued in the following cases:
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The cleaner was unable to access the property
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The condition of the property differed significantly from the description
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The required time was insufficient to complete the service
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External factors prevented completion (e.g. lack of water/electricity)
5. Cancellations
Cancellations made less than 24 hours before the scheduled service may be subject to a cancellation fee.
6. Expectations
While we strive for excellent results, cleaning outcomes may vary depending on the condition, age, and materials within the property.
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If you have any concerns, please contact us directly and we will be happy to assist.