top of page

Privacy Policy

At Lilac Luxe Eco Cleaning, we respect your privacy with the same care and attention we bring into your home. This policy explains how we collect, use, and protect your personal information when you interact with our services.

1. Information We Collect

We may collect personal information such as:

​

  • Your name

  • Contact details (phone number, email address)

  • Property address where services are provided

  • Details about your requested cleaning services

  • Communication records (messages, emails, booking details)

We only collect what is necessary to provide a smooth and reliable service.

2. How We Use Your Information

Your information is used to:

​

  • Schedule and manage your cleaning services

  • Communicate with you regarding bookings or updates

  • Provide a personalised and consistent experience

  • Improve the quality of our services

We do not use your data for unnecessary or intrusive purposes.

3. Sharing Your Information

We may share limited information with:

​

  • Our trusted cleaners (only what is required to complete the service)

  • Service providers such as booking systems or payment platforms

We do not sell, rent, or trade your personal data.

4. Data Security

We take reasonable steps to protect your information from unauthorised access, misuse, or loss.

All data is handled with care and stored securely using trusted platforms.

5. Your Privacy and Your Home

We understand that inviting a service into your home requires trust.

​

  • Our cleaners are instructed to respect your space at all times

  • Personal items and sensitive information within your home are never accessed or handled unnecessarily

Any concerns are treated seriously and addressed immediately.

6. Your Rights

You have the right to:

​

  • Request access to your personal data

  • Ask for corrections or updates

  • Request deletion of your data

  • Withdraw consent for communication

To do so, simply contact us.

7. Contact

If you have any questions about this policy or your data, please contact Lilac Luxe Cleaning:

 

Email: info@lilacluxe.co.uk

Phone: 0121 314 0726

8. Updates to This Policy

We may update this policy occasionally to reflect changes in our services or legal requirements.

bottom of page