Cancellation Policy
We understand that plans can change. We aim to be fair and flexible while protecting the time reserved for your appointment.
1. Cancellations and Rescheduling
Appointments cancelled or rescheduled more than 24 hours before the scheduled service will be eligible for a free cancellation or reschedule.
2. Late Cancellations
Appointments cancelled less than 24 hours before the scheduled service may be subject to a partial or full service charge due to reserved operational time.
3. No Access / No Show
Clients are responsible for ensuring access to the property at the agreed appointment time.
If our cleaning team is unable to access the property due to:
• No response from the client
• Incorrect access information
• Locked property
• Failure to provide access arrangements
the appointment may be treated as completed and the full service fee may apply.
4. Exceptional Circumstances
We understand that genuine emergencies can occur. In exceptional circumstances, Lilac Luxe may offer a reschedule or alternative solution at its discretion.
5. Contact Us
If you need to cancel or reschedule an appointment, please contact us as soon as possible using the contact details provided on our website.